Choose support that fits your operations — from email-only to 24/7 coverage with on-premise options.
Email-only support.
Business-hours multi-channel support.
Extended coverage with faster response.
24/7 coverage for mission-critical operations.
Flexible support billed by time used.
Response and resolution targets vary by tier.
| Tier | Response time | Resolution time | Coverage |
|---|---|---|---|
| Lite | Within 1 business day | Up to 3 business days | Email • Business hours |
| Basic | Within 8 business hours | 1–2 business days | Mon–Fri (9–4) |
| Professional | Within 4 hours (business hours) | Within 24 hours (high priority) | Mon–Sat (extended) |
| Enterprise | Within 1 hour (24/7) | Critical issues within 8 hours | 24/7 + On-premise |
| Custom | Based on availability | Time-based, no guarantee | Flexible |
Note: Subscription support clients receive priority over custom hourly requests.